The Hyatt app allowed us to Chromecast to the TV when we were relaxing and wifi was fast. The views were incredible and the blackout curtains were perfect, fully covering the windows no rays of light sneaking in like so many traditional curtains. We did have once instance of the shower not draining but it was quickly resolved.

The bathroom is thoughtfully designed and we always had warm water and great water pressure. Aside from a quiet stay, the room was spacious, clean, and comfortable. The only noise that was troublesome was children on our floor racing up and down the hall and banging on doors for fun, but the hotel quickly took care of that.

So many reviews mention a noise issue, but we NEVER heard noise from the top floor bar or pool or from the restaurant on the ground floor. We recently stayed on the 8th (top) floor in a deluxe king room. Other than that, the rest of my experience was excellent! I did not appreciate the aggressive, unprofessional manner in which they demanded entry into my room. I opened the door and they did a quick inspection. I was surprised that one of the men responded in an angry manner saying, ”FINE, GO AHEAD AND CALL THE FRONT DESK!” The woman at the front desk apologized, said that she too had just found out about the inspection, and said that the men were indeed authorized to inspect the sprinklers. I told them I was going to call the front desk to check if they were sent by the hotel. They continued to insist that I immediately open the door, which started to frighten me. I told them everything in the room was fine and that I would be checking out within the hour.

Everything I've been taught about hotel safety was to NOT open the door to unidentified men. I went to the door to see two men continuing to bang on the door, saying that they needed immediate access to check on equipment. At 9:15am, I was awoken by banging on my guest room door.

I was not notified by email, phone, nor physical note about an inspection. The one incident that nearly ruined my stay at CitizenM was the aggressive sprinkler inspection.

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